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Operational playbook

How to host remote hearings

A hearing is not simply a video call with formal language. It needs a documented procedure for identity, evidence, private consultation, the official record and what happens when technology fails.

01 Prepare Roles, consent, evidence and test call
02 Admit Identity check and waiting-room control
03 Conduct Speaking order, exhibits and private rooms
04 Close Record, access log and retention action
A hearing should move through controlled gates, not improvised links.

Executive brief

What matters

  1. 01

    Treat the local court or agency rule as authoritative; this guide is operational planning, not legal advice.

  2. 02

    Assign a presiding officer, clerk/host, technical producer and official-record owner before invitations go out.

  3. 03

    Rehearse a loss-of-audio scenario and preserve an approved backup channel.

01

Write the procedure before configuring the room

Define who may admit participants, mute or remove users, move parties to private rooms, display exhibits and start any authorised recording. State whether personal recording is prohibited, how objections are handled, and which channel is the official record. Published court procedures consistently emphasise joining early, testing equipment and clear speaking discipline.

  • Issue individual invitations; avoid publishing a reusable moderator link.
  • Collect a reachable phone number for critical participants.
  • Name exhibits consistently and distribute them through the approved evidence channel.

02

Design the room around legal roles

Map the judge or chair to moderator privileges, the clerk to room operations, counsel to presenter capability when needed, and observers to restricted attendee roles. Use breakout rooms only where private consultation is permitted and explain that platform operators may still control infrastructure. Confirm witness identity, location and isolation under the applicable rules.

03

Protect the record

Decide whether the authoritative record is a court reporter, an authorised platform recording or another system. In BigBlueButton, a meeting created as recordable can capture media and events for later processing even when visible recording marks only selected portions. Configure raw-data retention, publication access and deletion around the legal policy—not the other way round.

04

Run a failure drill

Test from the same networks and managed devices participants will use. Simulate a failed microphone, dropped presiding officer, inaccessible exhibit and unavailable recording. The clerk should know when to pause, when to move to the approved backup and how to document interruption. After the hearing, reconcile attendance, recordings, exhibits and incident notes.

Evidence base

Sources and further reading

We prefer project documentation and first-party product guidance. Community links are included where they reveal recurring operational questions rather than establish product guarantees.

  1. Court of International Trade remote proceeding procedures (opens in a new tab)
  2. District of New Jersey remote hearing guidelines (opens in a new tab)
  3. BigBlueButton recording architecture (opens in a new tab)
  4. BigBlueButton accessibility (opens in a new tab)

Practical answers

Questions teams ask

Is BigBlueButton legally approved for every hearing?

No platform is universally approved. The competent court, tribunal or agency determines acceptable procedure, recording and evidence handling. Obtain local legal and security approval.

Can counsel use breakout rooms privately?

They can support consultation, but “private” must be evaluated against moderator access, infrastructure administration, recording configuration and local procedural rules.

Should the hearing be recorded in BigBlueButton?

Only if the responsible authority authorises it and defines the official-record status, access, retention and deletion process.